Terms & Conditions
Customer Care
At Guernsey Marine Supplies, we pride ourselves on offering expert advice, quality products, and friendly local service. Whether you're a seasoned boater or just getting started, we’re here to help every step of the way.
How to Contact Us
Have a question, need advice, or want to follow up on an order? We’re always happy to help.
📧 Email: hello@guernseymarinesupplies.com
📍 Address: Heidal House, Les Croutes, St peter Port, Guernsey GY 1 1QH
We aim to respond to all enquiries within 1 business day.
Opening Hours
Our team is available during the following hours:
Monday – Friday: 8:00am – 5:00pm
Saturday – Sunday: Closed
(Public holiday hours may vary)
Product Advice
Not sure which product is right for your boat or project? Our experienced team can help you choose the best option based on your needs. Just get in touch or leave a note at checkout — we’ll follow up before your order is dispatched if needed.
Order Support
If you need help with:
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Tracking your order
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Amending or cancelling your order
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Reporting a damaged or incorrect item
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Please reach out to us as soon as possible so we can make it right.
Feedback Welcome
We’re always looking to improve. If you’ve had a great experience — or think there’s something we could do better — we’d love to hear from you.
Privacy & Safety
Effective Date: 01/08/25
At Guernsey Marine Supplies, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or place an order with us.
1. Information We Collect
We collect and process the following types of information:
Personal Information
When you place an order or contact us, we may collect:
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Your name
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Email address
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Phone number
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Delivery address
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Billing address
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Payment information (processed securely via our payment provider)
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Technical Information
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When you visit our website, we may collect:
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IP address
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Browser type
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Device type
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Pages visited
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Time spent on the site
This helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Communicate with you about your order or enquiry
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Provide customer support
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Improve our website and services
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Meet legal or regulatory requirements
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We do not sell, rent, or trade your personal information to third parties.
3. Payment Security
All payment transactions are handled securely via [insert payment provider, e.g. Stripe, PayPal]. We do not store your full card details on our servers.
4. Cookies
Our website uses cookies to enhance your browsing experience and gather basic analytics. You can manage cookie settings in your browser at any time.
5. Your Rights
Under the relevant data protection laws (including GDPR), you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data (in certain circumstances)
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Withdraw consent for marketing communications
To exercise any of these rights, contact us at: data@guernseymarinesupplies.com
6. Data Storage
We store your information securely and only for as long as necessary to fulfil orders, comply with legal obligations, or provide customer service.
7. Third-Party Services
We may use trusted third parties to help operate our business (e.g. payment providers, delivery partners, analytics tools). These parties only have access to the data necessary to perform their role and are required to handle your information securely.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Guernsey Marine Supplies
📧 Hello@guernseymarinesupplies.com
📍 Heidal House, Les Croutes, St Peter Port, GY1 1QH